Einstein AI ChatBots

Empower customers and minimize human intervention.

Salesforce Einstein Bots are AI-powered virtual assistants interacting with customers across chat, SMS, and social media channels. Einstein Bots can answer customer questions, troubleshoot issues, and complete tasks, allowing human agents to focus on more complex problems. Bots can also be used to collect customer data and provide insights that can help businesses improve their customer service.

Salesforce Einstein Bot Builder

Salesforce Einstein Bot Builder is a no-code platform that empowers businesses to create, deploy, and manage intelligent chatbots without extensive coding expertise. With its intuitive drag-and-drop interface and pre-built templates, users can easily design conversational AI experiences that seamlessly integrate with Salesforce CRM data. Einstein Bot Builder enables businesses to automate routine tasks, provide 24/7 customer support, and personalize customer interactions, leading to improved customer satisfaction, increased sales, and reduced operational costs.

Salesforce Einstein Bot API

The Salesforce Einstein Bot API empowers developers to integrate Einstein Bots seamlessly into their applications and external systems. This RESTful API provides comprehensive control over bot interactions, enabling developers to create custom experiences tailored to specific business needs. With the API, developers can initiate conversations, send and receive messages, access and manipulate customer data, and integrate with third-party systems, unlocking the full potential of Einstein Bots for enhanced automation, personalization, and customer engagement.

Salesforce Einstein Bot Workflows

Salesforce Einstein Bot Workflows empower businesses to automate complex conversational AI processes, enhancing customer interactions and streamlining operations. By connecting Einstein Bots to Salesforce Flows, businesses can create automated workflows that trigger specific actions based on customer input or bot responses. This enables bots to handle tasks such as creating cases, updating records, and routing inquiries to appropriate teams, ensuring a seamless and efficient customer experience.

Salesforce Einstein Bot Analytics

Salesforce Einstein Bot Analytics provides businesses with powerful tools to analyze bot performance and gain actionable insights from customer interactions. This suite of pre-built reports and dashboards offers comprehensive metrics on bot usage, customer satisfaction, and business outcomes. With Einstein Bot Analytics, businesses can identify areas for improvement, optimize bot conversations, and measure the ROI of their conversational AI investments, ultimately driving better customer experiences and business results.

Use Cases for Einstein AI ChatBots

Knowledge Article-Powered Answers: Customers can access instant support via readily available knowledge articles, addressing their queries without waiting for agent assistance.

Lead Generation: Einstein Bots can seamlessly convert customer interactions into qualified leads, streamlining sales pipeline development.

Case Creation: Customers can effortlessly initiate new cases through Einstein Bots, ensuring their issues are promptly addressed.

Record Search and Updates: Customers can conveniently search for and receive updates on their records, such as orders and cases, reducing the burden on human agents.

Templated Document Collection: Einstein Bots can efficiently gather required documents from customers using pre-built templates, expediting the process.

Feedback Collection: Einstein Bots can streamline feedback collection, providing valuable insights to enhance customer satisfaction.

OUR EXPERTISE

AI Chatbots

Salesforce ChatBots play a critical role in enhancing company customer support services. They significantly contribute to agent productivity by efficiently unburdening support efforts. We have a proven track record of creating numerous chatbots tailored to meet the unique needs of our customers.